Refund & Cancellation Policy

1. Canceling your subscription

You can cancel anytime from the customer portal (Settings → Billing → Manage subscription). Cancellation stops future billing immediately. Your Pro access and all your Beans remain available until the end of the period you already paid for. After the period ends, you revert to the free plan — nothing you brewed is lost.

2. Refunds

Because the service is digital and used immediately, charges are generally non-refundable except as described below:

• Monthly plans: no partial refunds for mid-month cancellation; you keep Pro access through the end of the paid month.
• Yearly plans: we offer a full refund within 14 days of purchase if you have not meaningfully used the service (fewer than three graded study sessions).
• EU/EEA consumers: under the 14-day cooling-off right, you may cancel and receive a full refund within 14 days of purchase if the service has not been used.
• Duplicate or erroneous charges: always refunded — just write to us with the charge reference.

Refunds are issued to the original payment method within 5–10 business days after approval.

3. Failed payments

If a renewal payment fails, Dodo retries automatically and your Pro access continues during the retry window. If the payment still fails, your plan reverts to Free; your Beans remain safe and you can resubscribe at any time.

4. Requesting a refund

Write to mindfold.app@gmail.com with the subject "Refund", your account email, and the date or amount of the charge. We respond within 2 business days.